Unnecessary Delay in Unblocking Account that was Wrongfully Blocked

On the 29th of May 2024 my Nedbank account was wronfully accused and reported as being used to **** someone. My account was blocked by Nedbank and to date I still do not have access to it.

The person who reported my account made a mistake and contacted her bank (FNB) on the same day to rectify the sitation. She also emailed the appointed investigator (***) and sent an affidavit confirming the mistake and that my account was not used in a ****.

I'm currently overseas and can't visit a branch. I've called your Nadbank's International number a number of times (Reference Number: 839 64 047), but no one gets back to me. I've also emailed the Nedbank Group Risk Reporting Line at *** and provided them with all the documents that were provided to the FNB investigator as well as the correspondence between myself and the person who made the report against my account.

No one has bothered to contact me and my account remains locked. I've done nothing wrong and it is unacceptable that I get treated like this. All documentation has been provided to FNB and Nedbank, but Nedbank takes no steps to rectify the situation.

I would like this situation to rectified as a matter of urgency. There is no basis for denying me access to my account.