WS
William S

1 reviews | Active since Mar 2009

16 Aug 2016, 06:12

********l closure of my account

<p> I have been a long standing client of Nedbank........wonder why I ever trusted them....ever.</p> <p>After loosing my job my current account went to a negative balance of about R600......due to an debit order of a company I have no knowledge of and the subsequent bank charges of Nedbank......Now after being able to rectify my account to a positive balance, I approach the bank in trying to stop this debit order and getting my bank card to work....as this card was just stopped by the bank.</p> <p>I sit in the Glen Marais branch at Kempton Park for two hours, while the banking IT system is in total chaos, the staff attending to me discussing in their native language which uniforms to order from the Nedbank clothing catalog, doing their own bussines and totally treating my like a common ******** by cutting up my bank cards in front of me and stating that I should now come back and reopen another account.</p> <p>For your information Nedbank, I have contacted the banking ombudsman and have lodged a complaint against the bank for ********l practise !</p> <p>If this is how you treat a client, I NEVER WANT TO BE PART OF YOUR BANK AGAIN.</p>

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Replies (1)
Nedbank
Nedbank's reply16 Aug 2016, 07:00
Official

Dear William,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team