******** Harassment

I have had enough of Nedbank Retail Recovery and their ******* actions. I have been paying my account every single month without default for over a year now and they are constantly harassing me with ******** SMS messages and contravening the Debt Collectors Code of Conduct. I have emailed them several times to bring this to their attention and I have been consistently ignored. They have no right to threaten and harass me when I am making a sizable payment EVERY SINGLE MONTH. They have not provided me with the balance in almost a year and they have locked me out of my internet banking so that I cannot check the remaining balance for myself. This means that I have no way of knowing when the account is paid up so I can only assume that they are ignoring me on purpose to allow them to rip me off after it has been paid in full. The law states that a balance MUST be provided with EVERY form of contact. I have requested a FULL STATEMENT and this has been ignored too. I demand that I be provided with this document or I will be taking matters further and reporting this \company\" to the relevant parties. Your behavior is despicable and ********! REF NO: CCA138059"