******** debits

last week I contacted Nedbank Personal Loans division to advise them that I am needing to extend my payment holiday as to date my income has been drastically affected by the Covid19 Pandemic, I asked the lady on the phone she stated no that it was not necessary to send any documentation and all is order...i am a single mom ,who worked a few hours in the month of July with only an income of R5000 and have been debited even though I called and made the arrangements. Also Nedbank should seriously relook at their staffing attitude the lady on the phone completely sounded preoccupied and bored who just wanted to get off the call.. i would like someone in Senior Management of this department to contact me immediately