Unknown Debit Order
An unknown debit order of R99 was processed on my account. I only get a notification on the 26th at 11pm and when I go check my bank statement. I realise that this was processed on the 25th.
I tried calling the call centre to get a clarity and they say they cant assisst I have to call at 7:30. Highly unacceptable to be getting money being deducted from my account.
Helpful (0)
Replies (2)0
Replies (2)
Nedbank's replyOfficial
27 Nov 2017, 07:31We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply27 Nov 2017, 07:31
Official
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
Nedbank's replyOfficial
28 Nov 2017, 09:30Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank's reply28 Nov 2017, 09:30
Official
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,