Unknown charges on credit card

In August/September I discovered charges on my credit card that shouldn't be there. I completed the whole transaction dispute procedure just to receive a reply that the dispute couldn't be resolved as it had been resolved. (Yes, that's what the letter said and no, it hadn't been resolved then) After many phone calls where they couldn't assist me and being treated...well, not like a victim... I decided to lodge a complaint.

From the start of the complaint I was treated with respect and very professionally. I was kept in the loop and the erroneous transactions (which were caused by a duplicate payment protection insurance from Nedbank Insurance division) were reversed.

Thank you Nedbank and a special thanks to everyone who worked on the complaint. You guys are awesome.