UNKNOWN ***** CASE!

I'm honestly exhausted at this point and utterly disappointed with Nedbank. I am a new Nedbank customer as of mid January 2026 and on the 30th of January I made a transaction to my Nedbank account and transferred some funds from Capitec to Nedbank. On the 1st of February 2026 I tried making a transaction now from my Nedbank account and suddenly my account got suspended. When I tried inquiring about this via calling and going to various Nedbank outlets, noone is able to assist me and Im being told its a ***** case or whatever. WHAT ***** DID I COMMIT?!!!!! I have been dealing with a Paula Legong as the lead investigator regarding my case and apart from getting one vague communication asking me for a POP and letting me know that my case is still "under investigation" nothing has been done. It is now week 4 and Im unable to log on my app or use my card. Im exhausted so close this damn account and give me my money as Im tired of being sent from pillar to post or constantly calling and noone is ever able to help because Paula is the lead investigator