Unjustified Enrichment

<p>On the 15th November while trying to pay Doctors for an operation I had - I did an internet transfer from my Nedbank account into a W & I Trust account IN ERROR.</p> <p>This money was intended for an anaesthetist.</p> <p>After the error I then transferred the same amount to the actual Doctor who did my operation as he had this money due to him.</p> <p>I then phoned Nedbank bank immediately on the 15th November to notify them of what I had done and asked them to please recall money from W & I Trust and not from the Doctor.</p> <p>The lady then sent me a recall form and said I needed to submit this to Nedbank which I did on the 16th November requesting money be returned by W & I Trust.</p> <p>Four days later I got a call from my Doctor (Anaesthetist) saying that Nedbank had requested him to repay monies to me – I then sent email to recalls to say they are requesting from the wrong person.</p> <p>I then emailed on numerous occasions to enquire how far they had gotten but alas not response.</p> <p>On the 10th December nearly a month later I then went into a Nedbank branch to lay a formal complaint.</p> <p>14th December I got a call from a Manager informing me that they could not get authorisation from account holder to return money – I then informed her that they were requesting money back from incorrect person and therefore would not get authorisation - she then said she will ask them to try again!</p> <p>All of a sudden a team leader from recalls centre also sent this message below on the 13th December:</p> <p>If the payment is made to a pre-approved beneficiary then we cannot not do a recall</p> <p>In this you will need to contact the beneficiary directly for refund</p> <p>Thank you.</p> <p>How can I contact them directly as bank will not supply me with contact details.</p> <p>Recalls department only responded after I laid a formal complaint.</p> <p>This is therefore unjustified Enrichment on the part of W & I Trust if they are unwilling to return my money as I have many more doctors bills to pay.</p> <p>Nedbank cannot for one minute say I did not inform them timeously.</p> <p>If someone had transferred a hundred thousand into my account in error Nedbank would have made every effort for me return the money.</p> <p>I am highly disappointed in the service that I have received from Nedbank (Recalls).</p> <p>Just because my amount is small does not mean that I am by the means to forget it.</p> <p> </p>