Uninterested Insurance Claims Handler: Jenny T

<p>17th March 2016, we logged a claim for water damage to our ceiling an roof, thanks to massive storms that week, our roof caved in. A 1 man band contractor was sent by the Bank to review the damage on the 6th April, he decided the job was too big for him and never submitted his report. The Bank didn't follow up with it and afterwe realised that nothing was happening, call after call was made to the Bank and to Jenny to please send out someone to review and fix the damage.</p> <p> </p> <p>Finally, an assessor was sent from Loss Adjustors on the 29th April, by which time due to more rain, the cracks and water damage had spread to our diningroom and kitchen. After waiting a week, no news from Jenny and Nedbank and after calling her again and trying to follow up, I logged a complaint with Nedbank Insurance Complaints on the 13th May with Lorraine Posner. The Assessor had not submitted his report after 2 WEEKS of coming to our property and Jenny didn't bother following up either.</p> <p> </p> <p>The assessor submitted his report on the same day through the complaints process, an invoice for payment was sent to us to sign for release of the claim payment and returned on Monday 16th May to Jenny who promised to confirm payment that day.</p> <p> </p> <p>It's now Wednesday 18th May, no word from Jenny, no word from anyone else at Nedbank Insurance. Jenny doesn't respond to emails, is never at her desk to take calls and simply isn't interested... while the water damage to our ceiling and roof increases and the risk of water damaged furniture gets higher thanks to more rain. Two MONTHS to process a claim Jenny, worst service ever. Worst. Ever. </p>