Uninformed and unhelpful

I had the worst experience with service ever. I went to open nedbank bank accounts for my 2 daughters and girl living with me turning 18 this year. At the branch they said they cannot open a bank account for the girl under my name because our surnames are different and I will have to open a Migoals account under my name for her. We took the girl in and we do not know where the parents are. We do have her birthcertificate. So I opened a migoals account for her because she started working and she wanted a account for her salary to be paid in. Once we received the cards from nedbank. A nedbank agent phoned me and asked me if I am happy with the products. I said yes thank you. I asked what I will be using the migoals account for, if its for my savings? I explained to him that No this account is for the young girl living with me since the branch said I cannot open her account. The agent then said no they advised me wrong. We can open an account for her. I told him but she does not have an ID only birthcertificate and we do not know where the parents are. The agent said its fine we must download the nedbank app on her phone open the account and then we will receive the bank card. We went ahead to do so. Once we received the bank card there was a lock on the card. Yet again we phoned nedbank call centre to ask why there is a lock on the card. They advised me that the fica was not yet done and we only need to go into the branch with her birthcertificate proof of residence and my id because she is still a minor. In the meantime her employer has paid her salary into the account. We went to the branch yesterday and they said know she may not have an account of her own. She needs to get an ID and that they can also not assist with getting her salary out of the account that nedbank advise we open. We can not get an ID for her until she is 18 due to the fact that we do not know where her parents are and we need there ID to get her ID done. Now here we are. Very furious and frustrated. Her first salary and she can not get it because nedbank refuse to give her money or transfer it out or open the card on which they advise me to do.