GM
GIFT M

1 reviews | Active since Jul 2015

31 Mar 2016, 10:05

UNHELPFUL,SHORT TEMPER & RUDE CONSULTANT

Wednesday the 30/03/2016 6pm I did an ATM deposit at Terminal K486 and the ATM gave me an error, never returned my money and or gave me a receipt. 31/03/2016 morning I went to the branch to get help.<br> <br> The consultant at enquiries Ntakadzeni was rude and unhelpful. She told me to call the person I am depositing the money to and I told her its a big organisation why cant she help. She responded in a rude, unhelpful and unprofessional saying what must she do?? I MEAN REALLY?? I just deposited my hard earned money to NEDBANK on their so called Intelligent Depositor and you sitting there in a branch asking me a complainant what must you do? POOR SERVICE. She seemed as she doesn't know what she's doing. <br> <br> Even now I had to leave the branch without having answers on how will I get back my money or proof of deposit.<br> <br> The money I deposited its very important to my believe as its my TITHE.<br> <br> Can someone competent from NEDBANK sort this out and give me feed back as I have to submit proof of deposit. I need my proof of deposit or money back...<br> <br> NEVER AGAIN WILL I USE THIS SO CALLED INTELLIGENT DEPOSIT FROM NEDBANK as its clear it isn't intelligent and NEDBANK staff are rude & unhelpful

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Replies (1)
Nedbank
Nedbank's reply31 Mar 2016, 10:35
Official
Hello giftm@1987,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team