unhelpful service Atteridgeville branch

on the 20th of June i transfered money into a nedbank account from another bank . the receiver has not recieved the money till today .he went into the Atteridgeville Nedbank with the proof of payment and he was not assisted . I called the nedbank call centre and no 1 is able to help me . I lost my R800 to nedbank because they say they cant trace the money or the account . this is very frustrating yho .can some1 help me pls get my money back atleast .