Unhelpful service

n short,I app**** for a home loan 2 months ago for a plot and plan online.The homeloan had a supporting surety to get the loan approved and all the docs that they requested were supp**** from me and surety after a back and forth from request coming through. We got Approval of R478 000 & had to pay R53 950 deposit.This was all done & approval signed,sent off.weeks pass with no repsonse.I emailed to ask when do I pay innitiation fee?requested suddenly IT34 document of the surrety(which wanst needed from me the applicant) surety pulled out due to unproffesional response & irrelevant information,in the meantime development has begun on the plot & house is being built as we got the approval and paid.upon the withdrawel I lost the bond approval and was told its not there problem if I accure any loss.My aunt offered to sign surrety who own propert of over 2 million Rand gets a decent income and i sent through the docs Shayleen requested along with a new application. My problem comes in that why could she not tell me immidiatly that my aunt is 62 and apparently then cant sign surety for this?I waited a week just to get a DECLINE from credit department because aunt is too old