UNHELPFUL NEDBANK CONSULTANTS

I was depositing money into an ATM at Nedbank, Van Riebeeck Mall in Edenvale. The ATM refused a note and as I was about to take it and insert another one there machine just cut the transaction taking all the money that I had deposited. I called the customer care service to check whether the transaction was successful or not and was told by 2 consultants that they cannot help me. One said I should go to a Nedbank branch and the other side the business unit/department is closed. I can't be going to the branch just to check whether the money was deposited or not. If it wasn't deposited, I was not even told whether I would get the money back or not.