Unhelpful Insurance

I have a bond with Nedbank for the past 5 years and I took out a building insurance with them as well. In the past 5 years I had the bond I had claimed 4 from the insurance ans each time they tell me sorry we will not pay the claim or they dont get back to me at all, so they totol ignore me. I made a claim last year for my electric fence which caught fire and I was told that the damages were old so sorry they wont pay and they told me they will send a communication confirming this and till today I am still waiting. Last week the was a storm and the storm damaged the roof garters as well as the ****s room outside, and again I was told that the garters fell because they of maintenance issues and not the rain.Even though the garters fell after the storm. The said that the ****s room ceiling had opening which caused the water to go in. We have paid so much towards this insurance but they are always making sure that they come up with excuses and make us the customers feel as if we have done something wrong. Myself and my husband has made a decision now to move both insurance and homeloan to ABSA bank. Hope we will never have to deal with Nedbank again,