Unhelpful assistance!

I have multiple accounts with Nedbank. Yesterday I went and did a small cash deposit at one of their ATM's. After waiting for several minutes while the machine was processing the cash, if displayed a message saying there may have been a mechanical failure. It then spat out my card, without issuing a receipt of any kind. It has my money and nothing is showing in my account! So, I sent an email to my account manager at Nedbank asking her to assist. She referred the matter to someone else. That person called today, only to tell me that I need to call another number to report the matter or I could go to the branch to sort it out!

What is the point of having an account manager? I reported this and now Nedbank throws it back at me and wants me to jump through hoops to get my own money back!!!!