1 reviews | Active since Mar 2009
Unhelpful and could not care less
<p>I contacted Nedbank over 3 weeks ago to request a bulk amount to be transferred to my Australian bank account as we URGENTLY need to purchase a vehicle.</p> <p> </p> <p>I was sent forms to complete and send back via registered mail which was dome about 3 weeks ago. To date, Nedbank has not received the forms. I have been calling every week to get assistance on who and how Nedbank (our bank for over 10 years) can assist us. Instead I get shoved from pillar to post and end up at my branch - Florida Goldman Street Roodepoort and get more forms to complete and requested to send back via registered mail.</p> <p>It is becoming quite frustrating to deal with an institution where you had your vehicles, home and insurance financed through and yet when you advise them that you are going overseas, nobody has the decency or knowledge to tell you about Fax indemnity. I am disgusted by the attitude and service I am receiving.</p>
Dear Lance,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Lance,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Thank you Cody Francis and Ana Ramos once again for your assistance in this matter. It unfortunately took more than a month but at least it's done now.
In future, what would the steps be to request funds to be transferred and who do I address my request with? Will I just need to send an email or are there forms to complete?
A HUGE thank you to yourself and Ana, you both have been nothing short of awesome.
Could I kindly request that additional training be given to staff (especially in Florida Goldman Street and Clearwater Mall in Roodepoort on what they should advise clients going overseas.
This was a simple task made almost impossible due to lack of information or just plain did not know scenario.
Thank you once again.
Thank you Cody Francis and Ana Ramos once again for your assistance in this matter. It unfortunately took more than a month but at least it's done now.
In future, what would the steps be to request funds to be transferred and who do I address my request with? Will I just need to send an email or are there forms to complete?
A HUGE thank you to yourself and Ana, you both have been nothing short of awesome.
Could I kindly request that additional training be given to staff (especially in Florida Goldman Street and Clearwater Mall in Roodepoort on what they should advise clients going overseas.
This was a simple task made almost impossible due to lack of information or just plain did not know scenario.
Thank you once again.