Unhappy with Nedbank

Good day

i would just like to share my bad experiance with Nedbank Mobi money (imali),

ive been using this service quite often in this month to pay people for stuff that i buy from all over the country.

8/10 time i look like an idiot and a frudster to the seller has i am always insisting that i hav payed them the money and it takes forever for the money to reflect on their phone.

i spent more the 45 mins on the call center number to advise their agents that there is a problem with this application, cause most of the time they dont know, my fustration comes after using this servise twice this week - im sill waiting for their agent to call me to advise me if the system is working or not.

this is not a free service that Nedbank offers - i looked at my bank ststment and im being charged up to R14 for each transaction - which i dont mine paying but at least give the service.

Each call to them is costing me at R60 a time - I paid a courier twice this week to collect stuff that i purchased but the seller wont relaease it because he cannot trust me- beacuse he thinks that im commiting frund.

Regards Very Unhappy Customer