Unhappy with MFC!!!

My car was financed by MFC since 2018 , I've settled the car on the 25th of October and they debited still on my account. I've notified them and still waiting for my refund and now I'm being send from pillar to post everyone I spoke with told me a different story! I'm not happy about this and I want my money ASAP!! They're very quick to debit on your account but slow to refund what's due to their clients!!! I wouldn't recommend them to anyone.