Unhappy with call center as they cannot assist...

Hi There

So I am a Nedbank client holding a cheque and a savings account. My issue is with the savings account. The account was in a - balance and I transferred funds on the 26 March 2020 from my cheque to clear that. I then noticed that the account is marked as 'restricted' and I cannot access it. I called the customer care and they transferred me to the credit card collections department so they can assist in lifting the restricted status however they told me I have contact legal, I called legal for assistance and they wanted to transfer me back to the CC dep, I don't understand why I am been sent from pillar to post just to activate this account. Please advise can I be assisted or not, I cannot and will not go to a branch and risk been exposed to Covid19, please tell me what I need to do so sort this out as I would like to use this account still. Thank you - My ID number ***. Should you wish to contact me please do so on *** and not the 082 number as I am not currently using it at this point.