Unhappy with ATM dep queries resolution timeline

I tried to deposit money at a Nedbank ATM at Northgate in the morning and there was a system error and the transaction could not be completed. I called the call centre at 7am only to be told that I could get assisted at 7.30am as there was no one who could assist at that point in time. When i called at 7.30am I was told that i had to go the branch at 9am which i did. At the branch I was told that the process to retrieve the money would take 7 days which i think is a ridiculous timeline. It is either that the service here is pathetic OR that you have employed grossly *********** people in position that they are not qualified for. Surely I don't think they can afford to wait 7 days to fix an ATM that is out of service. My issue was treated with no urgency whatsoever and I was told that there were working flat out to call the SASswitch team and the guys who do atm recons. i Left the branch after being told that i would get a call and email to update me. An hour later i received none. I called their customer complaints centre and i was connected to the branch manager only to be told that they could not commit to a timeline to resolve my issue.