Unhappy Nedbank stopped debit order now i must pay

Good day<br> <br> My Name is Bernadine Arendorff Nee Adams<br> <br> I went on maternity Leave in July 2014 last year i made a payment arrangement of 500 for September and October and agreed that full installment can be deducted in November 2014.<br> <br> i returned to work Nedbank then debited the full installment from November i settled arrears in January and Ned bank still continued to debit my account .<br> <br> in May and June they just stopped debiting my account , i was not aware as i did not request any stop order at this time.<br> <br> In July Nedbank contacted me to discuss the arrears my normal installment is R1942 each month they requested i pay additional amount each month of nearly R500 since August now my arrears is still R3800.<br> <br> i feel its unfair to expect me to keep paying this as i was not the one who requested them to stop and now it doesn't even look like my arrears is ever going to be paid up.<br> <br> Now i been told that i was suppose to inform them to continue with debit order after i made the arrangements and no said i must call again to start the deductions on my bank account.<br> <br> you can request all calls and note this is unfair as i never requested them to stop the debits on my account<br> Kind regards<br>