Unhappy loyal customer treated like ****

The worst bank ever I have made a cardless withdrawal however it says incorrect pin and password next thing it says the voucher has been used yet I did not received anything from them . Logged in a complain with them was promised it will be resolved till now I haven't received any calls from their team All I want is my money I don't owe you anything and I would never recommend anyone to bank with you guys cause all you do is rob people their money I just want my funds