Unhappy Funeral claim case ***3

Myself and family members open a nedbank stokvel account for esp the older members of our family. After I have been in communication with Nedgroup Life as well as stokvel to ensure that all member are adequately covered, I submit a claim on the 11th of Feb 2020 and today 13th of Feb 2020 I have been given communication that I will be paid for the covered member pending the verification of the members. I'm really not happy about this.