Unhappy customer (Nedbank)

I have been a client with Nedbank for the past 10 years and am not satisfied with the service I have received. My app has been blocked and I have been to the branch on several occasions with no positive solution. My acc has a negative balance because I have redirected my salary to another bank. I contacted a Nedbank branch today and he called your 086 number on my behalf.he called me back and told me to contact your help facility they will assist me. I've done this and still your specialist cannot assist me. I am an essential worker and I cannot get to a branch I work 6 days a week. I find that Nedbank would prefer me standing in a line at a bank. I don't find this as being covid friendly. Extremely unhappy customer Bronwyn Pietersen ***