Unhappy Customer!

I called in to advised that I need to reverse a debit that went off my account, I was told that I cannot reverse it as it was debited from my card. I did not provide my card details to the company who debited my account firstly, secondly I asked for the account to be closed. The call dropped and the agent did not bother calling be back. I called back and a lady assisted my by the Faiza. I explained what happened on my account where I opened my pay as you use account online but it indicated that it failed. I went into the bank and the lady who assisted me at the branch instead opened another account and issued me a card. I moved from Gauteng to western Cape I had no time to go to the ban to correct what this lady did, I have been inconvenienced since with these 2 accounts. I requested that Faiza close the account and give me a new card for the account I initially opened, she further convinces me to get an express card as well. Now I am charged R300 for these 2 cards something she did not mention Why am I paying for your mistake??? Please proceed to closing my account with you guys and cancel those cards as well.