Unhappy customer

We opened a group account for investment with Nedbank in Brooklyn 2 years ago. When we went to needbank Monthend on May to notice OUR MONEY we we told that the account have been frozen since last year June (2014). No one have ever called us at nedbank to come and verify our details, but they have all our contact numbers. We then signed all the documents for FICA verification hoping that we will get our money within 24 hours as promised, today is the 09/07/2015 still calling nedbank and they dont even have decency to update us of the progress. we must follow up with them on daily bases. I'm so disgusted and inconvinienced by Nedbank, we invested this money for a purpose and now we cant full fill it. Only on Friday we were told that some documents are not clear and they need to resend them,,,, today again we learn that some of the documents need to be re-faxed again. <br> Our account number is ***<br> Numbers to that branch are: ***<br> Amandla Stofile and Mmapule have failed us and killed our dream of getting into big business deal with our money that we invested for this purpose. <br> characters left DATE & TIME OF INCIDENT* YOUR ACC/POLICY OR ID NONOT displayed on the we