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NM
Nozipho M

1 reviews | Active since Jan 2019

18 May 2019, 18:37

UNHAPPY CUSTOMER

Dear Hellopeter, I'm writing this letter to draw your attention to a disturbing incident that I personally experienced with my bank: Nedbank Account - ********** 796. I'm struggling to find a solution to my problem and I'm left with no option but to raise the matter to you for assistance. On 16/05/2019, Nedbank credit card deducted R4300.00 from my Nedbank Account - ********** 796 instead of R200.00 as per agreement (plus R200.00 April arreas) which totaling R400.00. The arrangement of paying R200.00 was arranged since 2018 due to financial difficulties. On 17/05/2019, at around 08:30am I contacted NEDBANK querying the deduction of R4300.00, they told me that I got extra money this month (my birthday month) that's why they deducted R4300.00. What a worst response from the bank I have been with for over 10 years. We both never agreed to this amount, they have taken the money which I planned to pay my children school fees. NEDBANK has worsen my financial situation instead of helping to improve it. I'm very disappointment with what happened, I wish NEDBANK can resolve this matter as soon as possible. Regards,

0
Replies (2)
Nedbank
Nedbank's reply19 May 2019, 16:33
Official
Dear Nopho 
Your concerns have been noted. A resolution Manager will contact you during business hours. 
Regards 
Client Service Support 
NM
Nozipho M's update23 May 2019, 20:50
Reviewer Update
Dear Miss Langa , Kindly  see below feedback from our legal department. As per our attorney you had an arrangement in place to pay R200 on 17/04/2019 but payment was not received and arrangement therefore broke. No further arrangement has been concluded on the account which is why a setoff was done. Due to default in payment arrangement the set off will unfortunately not be refunded . You will needs to contact our attorney Norton Lambrianos to conclude an arrangement on *** We apologise that we are unable to assist with favourable outcome on the matter and will now proceed to close the complaint on our side. Regards,  |  Claudine MoodleyClient Services Manager | Executive Service Support | Client Experience | Nedbank Group Limited 1st Floor, Nedbank Kingsmead Building , 90 Braam Fischer Road , DurbanPO Box 1144, Johannesburg 2000, South AfricaT ***   Email: ***Website nedbank.co.za


I'm not happy with this outcome, to me it means that Nedbank doesn't care about its customers. Nedbank doesn't care how this huge deduction have badly  affected me. Nedbank does not care what I was planning with my money, Nedbank has taken my money without my concern. Nedbank has invaded my account, it is a tooth for a tooth. Just for missing R200 and all this have costed me over R4000.00. This is highly unprofessional,  I really can't believe that Nedbank can make so much damage to human being. This matter was not well handled, I don't think that someone has a right to do this. R4000.00 is not a small amount to take it just like that, I will never rest until I get my money back. This is a big blow, it means that my kids will have to drop out from school because Nedbank took their money without my concern. Never be trusted (Nedbank).

Regards, 

Nopho