UNHAPPY CUSTOMER

I called MFC this morning for a settlement amount, spoke to a very rude Simphiwe who refused to listen and dropped the phone on me. called back spoke to Lydia who escalated the query to Graham Mthembu who also sounded like he was supporting what Simphiwe did. My request was to get an apology from Simphiwe but Graham refused and said the apology was not part of their process. when I insisted he dropped the phone on me. MFC this is totally unacceptable