unhappy customer

<p>yesterday i went to Nedbank sandton city to close my investment account. The lady was very helpful and i believed that everything will be sorted. she told me that my account will be closed by today. Now as i write this it is still open. This is annoying me now as i do not have time to keep on going to the Bank for something which i have done already. If this is how they deliver their services rather advise me so i may try other banks which will deliver what they promise to do. </p>