Unhappy clients nedbank bad service

I logged a claim against my house insurance and a week back i called to follow-up on my claim and was informed that my claim will not be processed as the assessor in my view mislead the insurance with the assessment of the damage, and Nicola was responsible for handling my claims I told that am not happy with the outcome and she proceeded to inform that she will talk to her manager and would get back to last week but to date no call and am so unhappy even going to cancel the insurance with nedbank