Unhappy client Nedbank homeloan.

I have called Nedbank homeloan trying to get assistance regarding my homeloan payment since we'll the interest rate keeps going upa is has jumped from R8700 since I bought the house in 2021 I'm now paying R11896 which I have reached a point of I can't even afford basic needs like Foods after I have paid the house and other necessities.till do date the agents from call centre,collection even the specialist of homeloans Patricia could not assist me .a ref was logged 7days ago ***4 No one has called.everytime I have to pick up the phone to resolve this with nedbank.im on a verge of losing my home because the bank is just not willing to help me.i might have to sell my home so that I can afford to buy food for my kids as the 3000 difference is killing my pocket.currently I can't afford anything.as a client I'm trying to get help from the bank but no one is willing to assis***** been a month battling for help at Nedbank.they keep logging references with no agent Calling.Is this the kind of treatment that one needs to endure when they at their lowest.my contact details are ***.