Unhappy client

On April 27, (after calling his direct line several times) I sent an email to our relationship manager at Nedbank Braamfontein because I had received an SMS from the bank about COVID finance assistance He did not respond so I called his direct line againseveral times for but it was either switched off or put off the hook. I then called the Nedbank call centre to find out he was in and they said he was at work. I sent a second email and again up to now he has not responded.

It has now been 5 days since I sent the first mail. I have also called and left messages but nothing has worked.

I find this lack of customer service disappointing in a reputable bank as respected as yours. I would like to know how then we are supposed to benefit from having a relationship manager if he ignores emails and does not take calls the whole day. When and how does he attend to our needs, if at all? When he is not in the office others answer his phone when it rings. Therefore, there is nothing wrong with the phone. Sincerely,