Unhappy Client

Have really bad experience with Nedbank. When company put debit order on your account and never get the approval sms for you to accept. But the debit order still happens and you want reverse it, but can't as it does not give you the option. Then you go into bank and they tell you they can't reverse it and that it is a blocked debit order. They can only stop it for 3 months and it is going to cost you R65. Really not happy how they handle this issue. My question to them was, now how does this happen as I never approved this debit order and what security do I have with at the bank that ********** will not do this? There answer is, you as the client are responsible for keeping your account number save and not to share it. I'm like, lots of people get's your details and it is not that I shared any info. So I told her that this not acceptable as any one can put blocked debit orders through if they get my account number and that there is nothing they can do. Only way is to close the account. Not happy how the matter was handled and on top of that, the lady lost my ID as well and told me that she gave it to me. My car was park in front of the door and lots of people standing in que. No way it would have fall out of my pocket, as people would have seen it. I went back into bank as I was told, no I have my ID and she don't have it. This is very unprofessional service.