Unhappy client

I joined nedlife almost 3 years ago.. Today I tried to make a claim online because the banks is closed. I phoned and the guy that help told me about the forms that I need to collect from home affairs and the funeral pollard. My thing is in the forms that I signed which the gave to me it only speak about the death,deceased I'd copy beneficial I'd copy and bank statement. I don't have time to go up and down and I must go to eastern cape for the funeral.. I am a very unhappy client at the moment