Unhappy Client

I called today to request you guys to submit another debit order on my credit as I want to pay up the balance.

I spoke to Ayanda from your lifestyle department who couldn't assist me and put me on hold for a long period of time to speak to a manager.

Ayanda failed to call me back, I had to call back and spoke to another consultant who has put me hold again trying to put me through to Ayanda whom is apparently wrapping up a call. I doubt to wrap up a call can take that long. I too work in a call centre.

I find this completely unacceptable and to add on to that I have been banking with you guys for 12 years now and the level of service I'm getting is pathetic.

Can Someone please call me back.

All I want to do is just pay my credit card. THATS ALL