Unhappy Banker

I am actually very disappointed in Nedbank, i have never had issues with Nedbank before, but I logged a complaint about two weeks ago of an amount of R528.99 that went off of my account from Google which I never authorized! The lady I spoke to was going to send me dispute letters to sign and fill out. (Which i never received). In the mean time the amount disappeared from my Statement and I left it there. A couple of days later I checked my Statement (29th of April) and the amount was back! This morning while checking my statement again there was a honfee added to the R528.99. What on earth is going on???? No dispute letters came through and money keep going off from my account. I want this Google thing blocked and money returned! Debit order (personal loan) I signed to go off from my account on the 1st from Nedbank is also going off early! If I can't rely on Nedbank to be there for me and look after my best interested I will move all my accounts to someone that is willing to give me the service I need and deserve!