Unhappy and disgusted with Nedbank

I called Nedbank on Sunday and explained to them that I have been ****med , and would like to know what the procedure is to retrieve my funds. They explained I should recall my funds I said okay how do I go about that, they explained I needed to fill in a form and they will send it through to them. They send me the form but I couldn't fill in the form nor could I print it. I went to the bank the following day and not even their staff knew how to fill it in and they did not have a physically printed form that I could fill in by pen.

Anyway I managed to fill in the form by using google pdf fill. I send the documentation through which they stated I cant recall the full amount but I need to fill in different forms for different transactions and guess what each of these will cost three hundred and ninety something rand. I just got ****med where should I get this money, and this is with no guarantee that I will get my funds back.

I sent through the forms and they said it got rejected mind you I filled in the form based on what I thought should be filled in with no help from them I called in a few times to ask a few question but I swear they where so impatient with me.

So this morning I received an email that the forms cant be received due to the person I sent it to their email was full (is this my problem) they should be making things easy for me why am I struggling to get this sorted out. So I sent it to the email that notified me. An hour later they send an email that "The recall received from you was unsuccessful.

We have received feedback from the beneficiary bank regarding your recall.. Unfortunately your recall was unsuccessful as the beneficiary bank’s client did not provide their bank with consent to debit their account in order for the funds to be recalled.

Kindly utilise contact details provided by the beneficiary bank below, to liaise with the beneficiary directly.

CONTACT DIRECTLY LUNO P/L *** *** *** *** Why are they asking them consent when its a ******** account the money they have in that bank account is money from many people who got ****med. They shouldn't be asking them and just retrieve the money that was sent to that account am paying R300+ to get this done.

Now they saying I should email or call luno when the account the money is paid into is a standard bank account and not a luno account. Standard bank can see who that account belongs to now they want to send me on a detour. How will luno help?????

Another thing they now want me to send a request to another department after they assured me this is the way of resolving this. Another question are the funds of customers not insured against ******** and ********** and why didn't Nedbank call me or asked me in that wonderful impersonal email to come to one of their branches to discuss what will happen next and how they will assist me in this matter or is my little money I bank with them not good enough for exceptional service??????