Unhappy

Frustration I got with Nedbank contact centre regarding my banking statement and proof of payment when I finally receive a statement email sent was written in Afrikaans I couldn’t understand I wonder if calls are monitored I was so unhappy with the service received ask to speak to team leader she was unavailable needed a manager to give clarity I was told that’s how Nedbank operates since I was giving examples with other bank I felt less of a client and I was helpless since I trusted Nedbank with my daily banking I hope this review gets to the relevant individual who’ll at least clarify and even apologize for the pillar to post and runaround they gave me without a clear direction