Unhappy

On the 05 May 2022 my Nedbank acc balance was R1248 around 9h52am and 09h54 I received an sms from apple com bill for the transaction of R49. 99 x8 which is R400 the card is for my 3year old son. I went to nedbank branch in Wynberg / Pan African mall iam not happy with the service that I have received the since I have explained to the sales person that the was money out I'm my account and when we printed the bank statement she was insisting that the R400 is the one that was deducted on the 04th of April I tried by all means to calm my self on the matter and tried to explain that the card is for savings nothing else and when she check again on her system that's where she saw what I was talking about. And she phoned the call centre, after she gave me the Ref No and tell me that it will take 2-4 weeks for investigation. Iam really unsatisfied about the service the money is out and the is no explanation why they won't be able to reverse the money. I have been using the card from 2018 but as a client it seems like we are not protected by the bank coz those ******** are able to still money and it cannot be reversed. Now I have to remove all the money from the card and close it because as for me it is useless to bank wit the bank that the is no safety