Unhappiness with Nedbank Professional Banking

I requested the movement of my account to another branch and the allocation of a new banker in Fourways on 16 February 2021 through the professional banking call centre and called again to check on 24 February 2021. The banker only called on 25 February 2021 to indcated that the account will be not be moved since it is in excess. The account changes were not effected for 10 days while the account had a positive balance. I do not want to interact with this banker any further. I need to be assigned another banker with our without a deposit. She failed to do that while there was a positive balance.