OC
Owen C

1 reviews | Active since Sept 2010

01 Apr 2016, 10:46

UNFULFILLED PROMISES - TARDY FEEDBACK

Once again - Nedbank's promises aren't worth the breath used to make them.<br> My previous HelloPeter complaint refers...<br> Copy of my 5th email requesting SOME sort of action from the SA'a banking geniuses (if you believe their advertising)...<br> <br> \Hello Merilyn<br> Before the weekend you called me re: the untransferred balance of my closed C/Card<br> Below please see the unresponded correspondence with Vuyiswa Nhlapo<br> You promised to come back to me by Thursday this week - it is now FRIDAY<br> As usual - Nedbank's people's promises are not to be considered in any way reliable.<br> This query has dragged on since 18th February 2016 (so far 43 days) and is still unresolved<br> This is NOT acceptable<br> Capitec pay me 5.35% interest on my account balance - so this amount has lost interest for 43 days so far<br> Please EXPEDITE this damned payment PLUS interest at 5.35% for the same period\"<br> <br> Does ANYBODY at Nedbank care one iota about their atrocious service and broken promises???<br> <br> "

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Replies (1)
Nedbank
Nedbank's reply01 Apr 2016, 12:16
Official
Hello PerfTech,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team