Unfriendly, bad service from Nedbank

Have been in contact with Nedbank for 3 weeks now to try and increase our homeloan amount for consolidation of debt, but have been treated so badly that it's left a sour taste in our mouths.

We first went to Canal Walk where we dealt with Natasha Brown. When we went to go see her in the branch she was friendly and helpful, but after that her service took a nose dive. We then decided to contact Table Bay branch where we are dealing with Michelle Andrews. From the first contact she hasn't listened to what I was saying (taking 2 emails and 2 phone calls to actually hear what I need and what I'm saying). She never calls back, she never replies to emails. Essentially she hasn't advised us at all, she is just a paper pusher and a very unfriendly one at that.

This is a really hard process that we're going through and the bank that we are essentially giving extra business to, has no time or patience to actually talk to us. I will try my utmost to never deal with Nedbank again after this is sorted.