unflattering

I am very disappointed in the service I received from nedbank jabulani mall. About 2 weeks ago I went to the branch to get my account closed, I was advised to make a payment which I did and that i would meed to come nack aftee 24hours. I went back and was assisted by a willing gentleman Sakhile who advised that there is an NBR subscription on the account and that it cannot be closed, he further advised that he will escalate the matter to head office and will revert back to me... he did keep me in the loop as the investigation took about a week. He called me and advised that I need to come to the branch to get the remaining funds in my account and then close the account. He also advised that he will not be in on the day I said I would come In and that a lady Palesa will assist me. I was indeed assisted by Palesa and she assured me that the account will be closed. To my surprise I received smses stating that my account has a low balance, this came as a shock to me as according to my understanding i should not be receiving such if the account is closed. I sent an e-mail to the branch manager and even called the branch as I did not receive any form of notification that my e-mail was received. I spoke to a lady who assured me that I would be contacted by COB yesterday... till now I have yet to hear anything from nedbank. I am really appalled by the service