UNFAIRLY TREATED BY NEDBANK

Dear Sirs

I app**** for a bond with Nedbank , the bond was approve then I was celebrating with my family. Four days after receiving a final grant letter I then received another letter stating that my bond has been declined . I tried to get hold of Nedbank for 2weeks to find out why my bond had been declined after final letter ? No one could help me, all they could say is that the system has been locked we do not have access to see what happen. Than I was advised to open a case of complaint ,which I did. Now even after I had a complaint number NO one even bothered to call me. It was another chase to find out what happened . Later on I managed to speak to a Lady in complaint who told me Nedbank declined you because I am a high risk. Then I asked based on what ? She then rep**** it's nothing to do with your affordability but they just picked up you are a high risk . If I am a high risk why did they even go as far as approving the bond. Why go all that far by sending a final grant and not even have the decency of calling me as a client to explain what happened . I feel I have been unfairly treated and it was really a poor customer service . As I am trying this letter nobody from Nedbank has called me. I had to chase them to find out what happened . And if I can afford why am I a high risk ? Based on what? I have so many unanswered questions .

I really hope this can help someone out there looking for a bond . This is really unacceptable way of dealing with a client , mind you Nedbank is my bank for years . The first time I ask for a bond they turn me down in such a poor poor way .

Yours sincerely Clotilde