Unfairly declined my application

i app**** for finance and you declined it. i have purchased between 20-24 cars in the past with you and nothing has changed since then regarding my profile. just 3 months ago you approved me on a deal on the car i am driving. i always seem to butt heads with you regarding how inefficient your processes are from approval to rate to contract. i have been a good client for over 12 years and feel unvalued in your organisation. i say this because wesbank and Standard bank have approved me without me even banking with those institutes. should i perhaps move my buisness there? do you even care enough to rectify this by relooking at my deal?