Unfair treatment

I am a client at Nedbank, Johannes Motlhajoe ***

On Saturday 9 March 2024 I went to marikana branch my problem was my company deposited money into my *** pay as you use account on the 8 February 2024 but that account I heard it was closed September 2023,and I contacted my company and they said money never bounced back to the company,then I contacted Nedbank chat,and they advised that the branch must check from Suspense account but at marikana they transferred me to Rustenburg branch and today 11 March 2024 also they can't help they send me from pillar to post with no luck,I think my last option is to lodge a complaint at banking ombudsman because Nedbank does not want to help locate my money back and my company showed me all the proof that money was send and never bounced back to the company