Unfair treatment

I have been a customer with Nedbank for a long time and i am really disappointed with my recent service that i received. I have a credit card with Nedbank that expired in 2013 I was to have received a replacement card but i am still awaiting it. I have called in to the call centre to report this on 2 occasions and was advised that the card will be sent to my closest branch which according to the call centre was done. I was billed twice for credit card that i never received. I then spoke to Thobelani Zuma and he insists that i have received SMSes advising that i received the sms informing me to collect my card. i have been issued with a ref number ***5. Thobelani was very professional when speaking to me and i don't have an issue with his service. i do however have a problem with having to be billed twice for something that i did not receive.<br>