unfair treatment

<p>November month 2016 I opened fixed investment on nedbank app,R25000 for 1 year it matures on November 2017,so on the 3rd December 2016 I went to Nedbank to request money from my fixed investment,, I did bring also the affidavit from police station,because I had an emergency my spouse was pregnant and she was admitted in hospital it was emergency, our baby was supposed to be born 23Dec,so I needed money urgently to help pay for ceasar,so at nedbank palm gate kuruman the consultant and the manager understood my situation and they did everything they can to help me get the money,I thank the branch manager for the effort,but they called me from the bank and said head office don't want to approve my request,for my money,head office don't want to authorise it,even the branch manager was so heartbroken, now I did not get my money and the sad part my baby was born on the 6Dec with complications and I lost my baby on the 7Dec,if only I had that money in time I would have saved my baby,Now I am heartbroken about treatment from nedbank,it was not as if it was impossible to give me my money back,this was an emergency for heaven sake,now I want them to return my fixed money back into my account,Johannes Motlhajoej,I'd number ********** 693088,Acc number ********** 799,what kind of a bank could not help their clients when in emergency</p>