Unfair practise

I have app**** for debt review and all my creditors have been informed incl. Nedbank Vehicle Finance. Received a call from a repossessor today informing me that Fikile the team leader has requested him to collect my vehicle because the debt review has been terminated. The debt counsellor and myself was never informed about Nedbank's decision to terminate my debt review application. I spoke to the debt counsellor and was told that Nedbank has provided them with a c.o.b. to draw up a proposal. To date monthly payments were made as per the proposal. It is so traumatising to receive calls of this nature when in essence all procedures were followed. The Debt Review Act has been introduced to protect consumers against garnishee orders, legal action, repossessions, etc...I have received no phone calls over the months from Nedbank relating to the repayments since my application for debt review until today. If myself and the debt counsellor was informed about the termination, we could have negotiated alternative payment arrangements. But that never happened. Very bad service.